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29-11-2019 Social Media


26th November 2019 


Dear Parents/Carers


We have noted in recent weeks an increased number of incidents where parents/carers have used social media to:

  • Complain about individual members of school staff
  • Complain about the school
  • Make inappropriate comments about members of staff, other parents/carers or pupils
  • Post pictures of children that are not their own


At Whitehouse Community Primary School we want our pupils to grow into respectful young people, who understand how to settle differences in a respectful and constructive manner, both online and offline.


Our ICT and internet acceptable use agreements set clear expectations for pupils and parents/carers about online conduct.  We expect parents/carers to abide by these guidelines so that you can help us model safe, responsible and appropriate social media use for our pupils.  This includes voicing opinions about the school in a way that respects the hard work, dedication and professionalism of our staff, and speaking to or about other parents/carers and children in a way that is respectful and appropriate.


Complaints and concerns

There may be times where, as a parent/carer, you do not agree with something the school is doing, or where you may have specific concerns.  We welcome your feedback and the opportunity to address any concerns you may have.  The most appropriate way to raise concerns is directly with the school, in line with our complaints procedure.  Airing complaints or negative opinions on social media does not help the school to address the issue in the most constructive way.


You can call the school and speak to a member of staff, or book an appointment to speak with the Headteacher or other members of staff face to face.


Posting about other parents/carers and pupils

We know that social media is an important way for many in our community to share their day-to-day lives and special events with others.  However, we ask that parents/carers think carefully before posting items on social media that contain the names or images of other parents/carers and children.


The school has a responsibility to keep pupils safe online and posting information about children other than your own (including pictures or videos), without the consent of their parents/carers, can present a safeguarding concern.


Behaviour incidents

We also request that, if you become aware of a behaviour incident, or have any concerns about the behaviour of groups of pupils or specific pupils, you please raise these with the school directly.  Posting about incidents or behaviour concerns on social media limits the school’s ability to conduct a full and fair investigation.


We appreciate your help in providing a supportive, respectful environment for all of our pupils, parents/carers and staff.


Yours faithfully



Mr Martin Parker

Chair of Governors