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Where else can I access support?

Customer First

If you are worried about the safety or welfare of a child and feel you cannot talk about it with a member of the Pastoral Team, please contact Customer First 0808 800 4005


We are able to signpost and support access to a wide range of services within the local community.


 Links to some of those services are listed below:


 Suffolk Parent Hub

 This website offers lots of support and advice to help with your child’s development:


There are also details of parenting courses, which are effective if you are having problems with behaviour or routines at home. These courses are free and run locally. The main ones are:

Triple P (Positive Parenting Programme) for parents of children aged between the ages of 2 and11 years.

It is an 8-week programme.


Triple P ‘Stepping stones’ for parents with children who have additional needs between the ages of 2 and 11 years.

It is an 8-week programme.


Solihull Group Programme for parents with children between the ages of 0 and 19 years.

It is a 10-week programme.


You can book yourself onto one of these courses by filling in the booking form and e-mailing it to 


If you would like any help with this please contact the Pastoral Team or see the above website for more details.


Parenting Smart - Place2Be                              

A website providing helpful articles and videos on all aspects of parenting.


Domestic Abuse

If you are in immediate danger, call the police using 999.

National Domestic Abuse Helpline (24 hours) 0808 2000 247


Freedom Project

For women who have experienced domestic abuse:


#YouAreNotAlone - Government Campaign


Cover your tracks online - Women’s Aid


Karma Nirvana

Supporting victims of honour-based abuse and forced marriage.


Lighthouse Women’s Aid, Ipswich

Call 01473 228270         9am to 4pm Monday to Friday


Men’s Advice Line

Domestic Abuse affects men too. Our friendly Men’s Advice Line Advisors will believe you, offer you non-judgmental emotional support, practical advice and information.

Opening hours

Monday: 9am – 8pm

Tuesday: 9am – 5pm

Wednesday: 9am – 8pm

Thursday: 9am – 5pm

Friday: 9am – 5pm

Call 0808 8010327 free from landlines and mobile phones within the UK.



Suffolk Young Cruse

Bereavement support for children, young people and their families:

01473 230888 



Suffolk InfoLink

A one stop shop for links to all the support services, clubs, schools, help and advice in Suffolk.



Suffolk Family Information Service

Offering free and impartial advice to parents about finding childcare, funded early education entitlement and other family services.



Norfolk & Suffolk NHS Foundation Trust

NSFT have set up a 24/7 helpline called First Response offering immediate advice, support and signposting for people with mental health difficulties.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.

The helpline is available to members of the public of any age, regardless of whether they are an existing NSFT service user. The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

Your call will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need.



Citizens Advice Ipswich

Local charity providing free, impartial and confidential advice on your rights and responsibilities.

Monday to Friday 9am – 5pm

 0808 278 7868



One Life Suffolk

Helping local people lead healthier lives.



Suffolk Refugee Support

They offer practical support to refugees and asylum seekers.

Opening hours

Monday, Tuesday and Friday: 9.30 - 1.00 and 2.15 - 4.30

01473 400785